PLATFORM

A workspace for service and asset operations.

Explore the CollabDesk interface across service management, asset operations, knowledge and access administration.

Service management

Incidents

Triage incidents by priority, status and assignment. Use queues and SLA views to follow response and resolution.

Incident Workspace

Open a ticket to see its status, priority, assignment, response and resolution SLA, and linked follow-up tasks.

Service Requests

Track employee service requests in a dedicated queue with status, priority and assignment filters.

Tasks

Organize follow-up work in a dedicated task explorer and see what is assigned or unassigned.

Dashboard

See ticket volume, priority, workload and SLA metrics in the operational overview.

Asset and license management

Assets

Search inventory by asset tag, name or serial number. Review assignment, status and warranty filters.

Repairs

Review repair status, costs and downtime in the Repair Explorer.

Preventive Maintenance

Review upcoming, overdue and due-today maintenance alongside a 30-day service calendar. Factory and industrial teams can use these views to coordinate service for equipment recorded in their inventory.

Licenses

See software licenses and seat counts. Filter by vendor-related fields and renewal status.

Knowledge and access

Knowledge Management

Organize support articles into spaces and find them by owner, status, review and expiry.

Custom Roles

Design and configure custom roles to give each team access suited to its responsibilities.

See CollabDesk in action.

Choose the workflows you’d like to see in a demo.